Refund policy

We want you to be completely happy with your order. If something is not right please get in touch and we will do our best to resolve it quickly.

Your Right to Cancel

Under the Consumer Contracts Regulations 2013 you have the right to cancel your order within 30 days of receiving it without giving a reason. To exercise this right please contact us via our contact form within 30 days of receiving your order.

How to Return an Item

To return an item please follow these steps:

1. Contact us via our contact form within 30 days of receiving your order
2. Include your order number and reason for return
3. We will provide you with return instructions
4. Return the item in its original unopened packaging
5. Once we receive and inspect the return we will process your refund within 5 working days

Condition of Returns

Items must be returned in their original unopened and undamaged packaging. For food and drink products we are unable to accept returns of opened or partially consumed items unless the product is faulty or not as described. This does not affect your statutory rights.

Return Postage

If you are returning an item because it is faulty, damaged, or not as described we will cover the cost of return postage. If you are returning an item for any other reason the cost of return postage is your responsibility.

Damaged or Faulty Items

If your order arrives damaged or contains a faulty product please contact us within 48 hours of receiving your order via our contact form with your order number and photos of the damage. We will arrange a replacement or full refund at no cost to you.

Missing Items

If an item is missing from your order please contact us within 48 hours of receiving your delivery via our contact form with your order number. We will investigate and send a replacement or issue a refund as appropriate.

Refunds

Refunds are processed within 5 working days of us receiving your returned item or confirming a resolution. Refunds are issued to the original payment method. Please allow up to 10 working days for the refund to appear in your account depending on your bank or payment provider.

Non-Returnable Items

The following items cannot be returned unless faulty or not as described:

Opened or partially consumed food and drink products
Items past their best before or use by date
Perishable goods that have been opened

Contact Us

If you have any questions about our returns process please contact us via our contact form and we will be happy to help.

Last updated: September 2026. World Flavours is a trading name of C Halsall Limited, registered in England and Wales.